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Tags imported-from-zendesk, not-working, broken, scoutx, Google-Sheets

Google Spreadsheet Created From ScoutX Won't Load

If you attempt to create a Google Spreadsheet using ScoutX, but it never loads, your Google refresh token may be missing.

Screen_Shot_2023-05-04_at_12.36.31_PM.png

 

To generate a new one, please try these steps:
 

1. Visit https://myaccount.google.com/u/0/permissions, and ensure the Google account displayed in the top right is correct.  (If not, visit https://myaccount.google.com/u/1/permissions)

 

2. Remove the access to ScoutX:

Screen_Shot_2023-05-04_at_12.27.28_PM.png

 

3. In ScoutX, disconnect your Google Account and connect it again with new access approval.

Screen_Shot_2023-05-04_at_12.26.01_PM.png

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4. Try to create a new spreadsheet again.

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