Brand 1
Brand 1Knowledge BaseCustomer Champion GuideMWS Scratchy/Scratchpad Guide
FAQs Knowledge Base
Webinars/Customer Coaching On Demand Customer Coaching Upcoming Live Webinars Helpdesk Emaiils Chats InventoryLab User Guide Box Content Refunds Disposition Management Reimbursements Buy Lists Amazon Listing Errors Closed Batches Listing in a Private Batch Feeds FBA & Merchant Inventory Insights ScoutX Employees Rollo Unlisted Inventory My Account Printing Calculations List Integrations Zebra Brother 2D Barcodes Listing Overview FAQ Other Income Sales Other Expenses Inbound Shipping Mileage Product Search Product Details General Item Listing Details Introduction: Getting Started Research Reports Accounting DYMO Other Printing Options Settings Troubleshooting Refunds and Removals Box Content Inventory Rollo ScoutX Other Errors Plan and Billing Seller Central Settings InventoryLab Settings Shipments List Sales General Reports Browsers DYMO Zebra and Brother Accounting Discounts and Promotions Account Management General Questions Listing Errors Box Content Errors Printing Options List and Prep Customer Champion Guide Customer Championizing Seller Central 101 Page Breakdowns Research List Customer Champion Tools InventoryLab - Stratify + Scoutify MWS Scratchy/Scratchpad Guide Test Krissypop Error Messages and Their Meanings Video Tutorials Integrations Reports Research - Scout, Scoutify 2, and ScoutX Printing Inventory Troubleshooting Seller Central Settings List & Prep Knowledge base Articles Oleg - features
Related Articles
Properties
Tags imported-from-zendesk

All of users searches are showing "Product not found" error or User sees an error that there is an issue with their Amazon account syncing.

This is usually an issue with the connection of the users Amazon MWS account. 

First, search the email address in scratchy then attempt to pull any report and you will see the following error:

scratchy.png


Launch scratchpad choose Subscription>List Subscriptions


Copy Merchant ID from Scratchy and paste it in the SellerID field

Copy MWS Auth token from Scratchy and paste into MWS Auth token field in Scratch pad


MarketplaceID will always be ATVPDKIKX0DER

AWS Access keyID and Secret Key should be autofilled from LastPass
Click submit


Take a screenshot of the error using Skitch (or similar program) and use the blur tool to blur out the AWS Access keyID and Secret Key.

outpostatlantis_gmail.com.pngUse Macro titled: 

Scratchpad error "We cannot process this request because your account is still being setup or there is an issue with the account" and include the screen shot from Scratchpad.

Is this article helpful?
0 0 0