First things first - please make sure you are signing into a compatible browser. If you attempt to sign on with an incompatible browser, you will receive an error message that your account does not exist.
Stratify is currently supported on:
- Chrome
- Firefox
- Safari
- Microsoft Edge
Note: Stratify is not compatible with Internet Explorer.
Next, check to make sure your Caps Lock isn't pressed by mistake. Please also be sure there are no additional spaces before or after your email address/password since this can also cause an issue.
If your device or browser is able to save your password, make sure it's using the most up-to-date password.
Last but not least, use the Forgot Password link to reset your password.
Note: If you attempt to sign in using false credentials seven times in the span of one minute, your account will be locked for 30 minutes for security purposes. If this happens, you can log in right away by resetting your password.
If you have any questions, please reach out to Support and include the email address that was used for your InventoryLab account as well as your Amazon Merchant ID.